FAQ'sFABRIC
DETAILS How accurate are the fabric colors on my screen? Because of the difference in colors on different monitors there may be some variation in color between the actual fabric colors and the final colors when viewed on your screen. We do not guarantee a color match with your screen image. If you are interested in matching a particular color send us a swatch or ask us to send you our version of that color. What are the specifications of your solid fleece? Our solid fleece is 100% polyester (heathers have a few % rayon). It is 58" cutable in width. It has an anti-pill finish on the face and is brushed on the back. What are the specifications of your printed fleece? The printed fleece is 100% polyester. It is 58" cutable in width. It has a brushed finish on the face and the back. What are the specifications of your sweatshirt fleece? The sweathshirt fleece is 85% polyester and 15% cotton (heathers have a few percent rayon). It is available in 2 weights: 14 oz. per linear yard (400 grams per linear yard) and. It is 60" cutable in width and has a brushed finish on one face. Do you carry rib for use with your sweatshirt fleece? Yes. We have 100% polyester 1x1 rib to match each of our sweatshirt colors. It is 24" tubular in width. What are the washing instructions for your fabrics? We recommend a cold wash with like colors on delicate cycle with no bleach. A light tumble or hang drying. Do not iron. Are all of the fabrics on your site currently available? Yes, but we do run out depending on the orders we are getting. Solid colors are restocked while prints may not be resocked. Does the fabric match the colors on my computer monitor? Because of the difference in colors on different monitors there may be some variation in color between the actual fabric colors and the final colors when viewed on your screen. We do not guarantee a color match with your screen image. If you are interested in matching a particular color send us a swatch or ask us to send you our version of that color. What forms of payment do you accept? We accept payment with Visa, Mastercard, Discover or American Express credit cards or through PayPal. You can also make payment by check to: Trade Stream, LLC, PO Box 1441, New York, NY 10009. Include a note listing what you are ordering, your shipping address, telephone number and email address, if you have one. How can I figure out the shipping charges? We are currently only shipping whole rolls for each item. The shipping charge will appear in the Shopping Cart How
will you ship my order? Orders totaling less than 240
yards will be shipped via FedEx Ground. Transit time once we ship
is usually between 2 and 5 business days depending on location.
The shipping charge can be viewed before payment. We normally
ship without requiring FedEx to have the customer sign for the
delivery so that it can be left if they are not at home. If you
would like to require a signture for delivery, you may do so. What are the dimensions of your shipped fabric rolls? The solid and printed 100% polyester fleece rolls are no larger than 60 inches long by 16 inches in diameter. The sweatshirt fleece rolls are no larger than 60 inches long by 14 inches in diameter. All rolls are wrapped in polybags. Do you ship outside of the continental U.S.? Sorry, but we only ship to the lower 48 states. Will I be able to track my order? Yes. When we ship your order we will email your tracking number to you. How many yards are shipped per roll? We only
ship whole rolls (except sweatshirt rib may be ordered by the
yard). Solid fleece rolls are around 66 yards per roll, printed
fleece rolls are around 68 yards per roll and sweatshirt rolls
are around 55 yards per roll. I am having a problem using the shopping cart. It may be a problem with your browser. You can either update your browser by clicking here for either Internet Explorer or Netscape or order directly through us at sales@fleece-fabric.com. If you would like to order direct let us know what you would like and we will get back to you with the cost and alternate payment instructions. Is online shopping with Fleece-Fabric.com secure? Yes, all information is encrypted and secure. Also, be assured that your information is only used to make your transaction. Your name will not be sold to any other company. What is your return & damage policy? We accept returns within 30 days of the date of receipt. If our fabric is damaged or defective DO NOT CUT IT. CALL US IUMMEDIATELY. If you cut it, you own it. If it is not damaged and you would like to return our fabric for any other reason you would pay a 15% restocking fee and return shipping. The fabric must be in original and uncut condition. Can I get a refund? Yes. If we shipped your fabric, any money refunded would be subject to the Return Policy conditions above. If we did not ship your fabric, and you paid with a credit card, we will withhold 3% of the gross amount to cover the fee we pay for credit card charges.
|
